Your submission has been sent!
I agree to receive marketing communication from Gridaly. I can withdraw my consent at any time. More information can be found in Gridaly Privacy Policy.
.svg){kind=small}
.svg){kind=small}
.svg){kind=small}
February 5, 2025 10:00
These Terms and Conditions set out the rules of using digital products of Gridaly, owned and operated by Gridaly spółka z ograniczoną odpowiedzialnością, with its registered seat in Warsaw, ul. Nowogrodzka 64/43, 02-014 Warsaw, entered in the Register of Entrepreneurs by the District Court for the Capital City of Warsaw in Warsaw, XII Commercial Division of the National Court Register, under the KRS number 0000893606, NIP 7011027905, REGON 38864004900000, share capital: PLN 54,550.00, paid in full.
The Terms and Conditions apply to all Gridaly products and services, in particular the Gridaly Software including the web platform, mobile application and other technologies.
The Terms and Conditions set out in particular:
rules for the provision of services by Gridaly through the Software,
the rules on the use of the Software by the Organisers and Participants as part of its functions,
the extent of the rights, obligations and liabilities of Gridaly, the Organiser and the Participant in connection with the use of the Software,
rules for the sale of Tickets using the Software,
The Rules do not set out the rules for participation in Projects carried out using the Software.
The Terms and Conditions give the following meaning to the following expressions:
Gridaly - Gridaly Spółka z ograniczoną odpowiedzialnością with its registered office in Warsaw at ul. Nowogrodzka, No. 64, lok. 43,02-014 Warsaw, entered in the Register of Entrepreneurs of the National Court Register kept by the District Court for the Capital City of Warsaw in Warsaw, XII Economic Division of the National Court Register under KRS number: 0000893606, NIP: 7011027905, Regon: 388640049, share capital: PLN 50,000, not paid in full;
Organiser - the entity organising the Project using the Software;
Software - any Gridaly software used by Gridaly to provide services to you as part of the Project, including but not limited to the web platform, mobile application and other technologies,
Project - an event or series of events organised by the Organiser using the services provided by Gridaly;
Entrepreneur - a natural person, a legal person and an organisational unit which is not a legal person but to which the law confers legal capacity, conducting a commercial or professional activity in its own name;
Terms and Conditions - these Terms and Conditions;
User - a natural person using the Software.
The Terms and Conditions are made available to the Organiser and Users via the website https://www.gridaly.com/pl/terms-and-conditions. The Terms and Conditions are available free of charge in a form that allows multiple acquisition, reproduction and storage.
Users are obliged to read and accept the Terms and Conditions before using the functions of the Software and to comply with the provisions of the Terms and Conditions. Failure to accept the Terms and Conditions prevents the use of the Software.
On the basis of these Terms and Conditions, the User and Gridaly enter into an agreement whereby Gridaly is obliged to share an access to the Software available and to maintain the proper functioning of the Software, and the User is obliged to use the Software in accordance with the Terms and Conditions.
The main services provided by Gridaly are:
to share an access and maintain the correct functioning of the Software that enables participation in and carry out the Project,
implementing the ticketing process for ticketed Projects,
to provide other digital services with using the Software.
Gridaly may at any time make changes or updates to the Software that may affect the scope of functions, the way in which the Software is used, improvements to the scope of security or the graphical layer thereof. These changes or updates will not substantially affect the use of the Software and in particular the progress of carried out Projects.
A detailed range of features of the Software is posted on the website: www.gridaly.com.
Use of the Software is possible with or without creating an account. The form of access to the Software and the scope of their functions depend on the type of the respective service and Project.
Use of the Software is conditional on acceptance of the Terms and Conditions, Gridaly's Privacy Policy and the Project Regulations, if any, provided by the Organiser.
If there is no need to create an account, access to the Software can be granted by clicking on a link sent in advance or by adding an email address by the Organiser or Gridaly to a specific Project.
The software allows access to diverse functions linked to the services provided by Gridaly.
The following equipment may be required to use the Software:
computer with monitor or laptop,
mouse or touchpad,
keyboard,
stable internet connection,
a web browser installed,
webcam,
microphone,
loudspeaker,
smartphone with Android or iOS operating system.
Gridaly informs that it takes the necessary and appropriate security measures and actions to ensure the proper functioning of the Software. At the same time, Gridaly informs that may occur interruptions, failures or temporary malfunctions of the Software caused by circumstances that could not have been foreseen with due diligence (e.g. a sudden failure of the electricity or Internet network) or by the culpable actions of third parties (e.g. a hacking attack).
Gridaly informs you that the use of the Software poses a risk of installing malware on your device. Gridaly will take appropriate technical measures required under the circumstances to minimise the risk of installing malware on User’s device.
Gridaly informs you that artificial intelligence technology may be applied as part of your use of the Software. Artificial intelligence shall only apply to the provision of selection and suggestions to the User for activities or functions during the use of the Software. Gridaly uses artificial intelligence as an application entity. The artificial intelligence used is not qualified as a high-risk or prohibited system.
Artificial intelligence does not influence User’s choice or use of the Software. Artificial intelligence does not serve to produce new works or infringe the rights of third parties.
Gridaly applies artificial intelligence with respect for the principles of privacy, human dignity, justice, respect for the environment, as well as other commonly accepted values. Gridaly shall use appropriate organisational and technical measures to ensure that artificial intelligence is used appropriately and in accordance with generally applicable law.
You may need to register an account to use the Software.
Registration and account maintenance is free of charge. The use of certain functions or access to an event may be chargeable, which will require an additional fee.
Each User can register maximum of 1 account at any one time.
The user may not share the account with other persons.
Registration takes place by filling in a form, the content of which includes at least:
name,
surname,
e-mail address.
The registration of an account for a specific Project or the use of additional functionalities may require additional data, e.g. telephone number, job title, industry, invoicing data.
The User is obliged to provide truthful data in the content of the form.
Once the account has been registered, a message will be sent to the e-mail address indicated in the form to verify the e-mail address indicated. After verification, the account will be activated.
In the moment of activation of the account, the User and Gridaly conclude the term-fixed agreement for the provision of services relating to the use of the Software in accordance with the Terms and Conditions.
An account can only be registered by an adult.
The Account may be used by the User in the context of:
Participant - the default account that allows you to participate in Projects or provide other Gridaly services using the Software,
Organiser - an account with additional accessibility to organise and carry out Events, which is granted to the User by Gridaly.
The Organiser's account may provide for the possibility of sharing some of the functions with other Users (sub-accounts) in order to organise the Project using the Software.
The account is maintained for a limited period of time, i.e. until the end of the relevant Project, e.g. the end of the event, the end of the event site support.
An account may be deactivated and deleted at any time by the User after selecting the appropriate button in the User panel. Deactivation and deletion of the account is tantamount to termination of the agreement resulting from the Terms and Conditions.
Gridaly is obliged to share an access to the Software to the User in appropriate scope and to maintain the operation of the Software in accordance with the Terms and Conditions.
Gridaly is obliged to ensure the correct operation of the Software taking into account the principle of due diligence as well as the provisions of the Terms and Conditions.
In use of the Software, Gridaly is not obliged to provide or supervise the substantive progress of the Project.
Gridaly ise entitled to immediately disable or restrict the User's access to the Software if he/she uses the Software in a manner inconsistent with the Terms of Use, including, in particular, breaches of the User's obligations or prohibitions. The exclusion or restriction of access may take place without any prior request to the User to cease the previous behaviour or any other warning.
Gridaly's termination of access to the Software is synonymous to termination of the Agreement under the Terms and Conditions.
Gridaly informs that as part of regular development to optimise and develop the Software, technical interruptions or minor technical limitations to the functioning of the Software may occur. Gridaly assures that technical interruptions or technical limitations in the functioning of the Software will occur during the hours of least possible use (normally night-time hours) and will not be scheduled during the duration of the Projects.
The User is entitled to share and provide content using the Software and accordingly to the scope of the functions provided. At the same time, the User shall be fully responsible for the quality, form of the content.
The User is entitled to use the Software in scope shared to access by Gridaly in accordance with a separately concluded agreement or as agreed between Gridaly and you or the Organiser.
The User is obliged to use the Software in accordance with the Terms and Conditions, its intended use and functionality, generally applicable laws and rules of social coexistence.
Use of the Software that results or may result in the destabilisation, malfunction or interruption of the Software is prohibited.
The User is prohibited from using the Software and from taking any action or omission that causes or may cause damage to Gridaly or any other User.
The User cannot use the Software or engage in any other behaviour that interferes with or risks interfering with its source code.
The User shall use the Software in a manner that does not infringe any rights or personal rights of Gridaly, the Organiser, third parties or other Users.
When communicating with other Users, as well as when using the Software, the User is obliged to follow the principles of netiquette and generally accepted rules of personal conduct.
When using the Software the User cannot share or transmit any obscene, offensive, misleading content or content that infringes the rights of third parties.
The User cannot use the Software in such way as to influence the subconsciousness of others or to induce minors to use certain services or purchase goods.
The User is obliged to take appropriate measures and care to protect the Software against unauthorised access by third parties and against the risk of malicious software access through their use.
The User is obliged to use the Software and participate in the Project in accordance with the Project Regulations provided by the Organiser.
The User is obliged to use the Software in a manner that does not infringe the formal or material copyright of any party.
Functions of the Software may allow the purchase of admission tickets to a Project. The condition of purchasing a ticket to participate in a Project is in decision of the Organiser.
Detailed rules for the distribution of tickets, types of tickets, timing of sales and rules for participation in the ticketed Project are set out in the relevant regulations of the Organiser, which are made available on the relevant Project website.
Before purchasing a Ticket, the User is obliged to carefully read the Ticket offer
and verify whether the admission and participation rules meet their needs and expectations.
Depending on the type of Project:
Gridaly may sell tickets in its own name and for its own account, as the owner of the ticket entitled to resell it. In this case, the ticket sales contract is concluded directly with Gridaly;
Gridaly provides intermediary services for the sale of tickets by the Organiser. In this case, the ticket sales contract is concluded with the Organiser, while Gridaly provides services related to the distribution of tickets and settlement of sold tickets.
As an intermediary in the sale of tickets, Gridaly may be authorised by the Organiser to accept sums in respect of the price of tickets. In this case, the User will be informed of this fact as part of the ticket purchase process.
Purchasing a ticket may require to create an account as part of use of the Software and to complete a form.
The condition for purchasing a Ticket is:
acceptance of Gridaly's Terms and Conditions and Privacy Policy,
acceptance of the Terms and Conditions of the event, if provided by the Organiser,
payment of the price.
When the purchase has been made, the Participant will receive an email confirming the purchase.
Immediately after the payment has been made, the Participant will receive an e-mail message
with a pdf document of the Ticket in the form of a link to the QR code and an accounting document confirming the transaction.
The price of a Ticket is indicated on the website of the Software.
Indicated amount of the price is the gross amount including correct value added tax.
The ticket is purchased by clicking the appropriate button on the form.The purchase of a ticket may incur additional charges, including service fees, the exact description and amount of which are indicated in the Software's text layer forms before the ticket is purchased.
When completing the ticket purchase form, the purchaser may indicate details for a VAT invoice to be issued to the company's details. Upon acceptance of the purchase, a VAT invoice will be issued only to the data indicated on the order form.
Payment of the ticket price can only be made via the payment system. It is not possible to pay the price in any other form, including in particular cash at the venue of the event, postal order or direct bank transfer to the bank account of Gridaly or the Organiser.
With regard to the ticketing service, Gridaly is solely responsible for the proper functioning of the Ticketing Software and the distribution of tickets. Gridaly is not responsible for the organisation, conduct, including the admission or expulsion of the respective ticket purchaser within the Project.
When the Software provides for the possibility of payment for services or tickets, the provisions of this paragraph shall apply.
The amount to be paid is indicated in the relevant section of the payment form available within the Software function. The amount indicated is the gross amount.
When filling in the payment form, the User may indicate details for a VAT invoice to be issued to the company's details. Upon acceptance of the purchase, a VAT invoice will be issued only to the data indicated on the order form.
Immediately after completing the purchase form and accepting the purchase, the User will be redirected to a payment system which will enable the payment of the price. The payment system provides for various forms of electronic payment, including in particular via bank transfer, BLIK, payment card.
Gridaly provides that payment systems can only be used through the intermediation of the following entities:
PayU SA with its seat in Poznan, 60-166 Poznan, at 186 Grunwaldzka Street, a national payment institution, supervised by the Polish Financial Supervision Authority, entered in the Register of Payment Services under the number IP1/2012, entered in the Register of Entrepreneurs kept by the District Court in Poznan - Nowe Miasto and Wilda in Poznan, 8th Economic Department of the National Court Register under the KRS number 0000274399, with the share capital of 4. 944,000 PLN, fully paid up, holding tax identification number NIP: 779-23-08-495, REGON: 300523444 (PayU),
PayPro SA seated in Poznan, ul. Pastelowa 8 (60-198), entered in the Register of Entrepreneurs of the National Court Register kept by the District Court Poznań Nowe Miasto and Wilda, VIII Economic Division of the National Court Register under KRS number 0000347935, NIP number 7792369887, with a share capital of PLN 5,476,300.00, fully paid up (Przelewy 24),
Krajowy Integrator Płatności with its seat in Poznań, Plac Andersa 3, 61-894 Poznań, entered into the National Court Register by the District Court Poznań - Nowe Miasto and Wilda
in Poznań, VIII Division of the National Court Register under KRS number: 0000412357, NIP number: 7773061579, REGON number: 300878437, share capital PLN 5,494,980.00 - paid in full (Tpay),
Stripe Payments Europe Limited, 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, D02 H210, Ireland. Tax ID IE 3206488LH (Stripe).
Gridaly is not be liable for non-performance of obligations or improper obligations under the Terms and Conditions, including in particular the proper functioning of the Software, if these events result from:
circumstances beyond Gridaly's control that could not have been avoided with due diligence,
from the behaviour of third parties or
circumstances on the part of the User or the Organiser,
force majeure.
Gridaly is not liable for the performance and content of the Projects, nor for non-admission or exclusion in a Project as a result of circumstances that do not concern the functioning of the Software.
The User is responsible for the content that transmits or shares in the course of using the Software, which has caused damage to Gridaly, third parties or other Users.
The User is liable for damage caused by any act or abandonment contrary to the Terms and Conditions, including in particular damage caused to Gridaly.
All rights to compositon, computer programs or artistic within the meaning of the polish Copyright Act, including graphics, templates, signage or other graphic, sound and text elements originating from Gridaly, which have been used in the course of using the Software shall vest exclusively in Gridaly, and their use in the course of providing the Service shall not constitute a transfer of these rights to you or a grant of any rights of use of copyright to you.
Gridaly informs that the use of the Software may result in the creation of rights and obligations between Gridaly and the User in terms of economic copyright, in particular as a result of the installation of the Software on the User's devices (e.g. mobile application). In such a case, Gridaly grants the User a temporary, non-exclusive, non-transferable licence to use the Software to the extent of their repeated use and incorporation into the device memory. Source codes and database structure are not covered by the licence.
The licence shall not entitle the holder to dispose of or encumber the Software in any way, either against payment or free of charge.
The licence does not include rights to:
gain access to the source code or database structures of the software, unless this is necessary for the use of the software in accordance with its purpose,any modification, alteration or adaptation, making copies, reproducing the Software or the source code without the prior written consent of Gridaly, unless this is necessary for the use of the Software in accordance with its purpose or includes its functions,create or use programs or applications that may modify or affect the the functioning of the software or the source code.
any modification, alteration or adaptation, making copies, reproducing the Software or the source code without the prior written consent of Gridaly, unless this is necessary for the use of the Software in accordance with its purpose or includes its functions,
create or use programs or applications that may modify or affect the the functioning of the software or the source code.
The user undertakes to take appropriate measures to protect the software from unauthorised access or copying by unauthorised persons.
The processing of personal data during the use of the Software is carried out in accordance with the contents of the privacy policy available at: https://www.gridaly.com/pl/privacy-policy.
This paragraph of the Rules applies to:
consumers - natural persons making a legal transaction with the Entrepreneur which is not directly related to his/her business or professional activity,
quasi-consumers - natural persons concluding a contract directly related to their business activity, when it follows from the content of that contract that it is not of a professional nature for that person, resulting in particular from the subject of his/her business activity, made available on the basis of the provisions on the polish Central Register and Information on Business Activity.
The consumer and quasi-consumer shall not incur costs for communicating with Gridaly in excess of the typical costs of the means of communication concerned. Gridaly does not charge any additional fees for communication with the consumer.
A consumer or quasi-consumer may withdraw from a distance or off-premises contract with Gridaly within 14 days of its conclusion without incurring any costs and without giving any reason. To meet the deadline, it is sufficient to send the declaration before the deadline.
The declaration of withdrawal can be made via the attached form sent to the following e-mail address: support@gridaly.com.
Gridaly will refund all payments immediately, within 14 days from the day of receipt of the consumer's declaration of withdrawal.
Gridaly informs that the services provided consist of the provision of digital content that is not recorded on a tangible medium. Gridaly informs that a consumer or quasi-consumer is not entitled to withdraw from the contract if the provision of services to the consumer or quasi-consumer has begun with his or her express consent before the expiry of the withdrawal period, pursuant to Article 38(1)(13) of the Consumer Rights Act of 30 May 2014.
Gridaly informs that in the case of ticket sales based on the Terms and Conditions, the contract concluded with Gridaly on constitutes a contract for the provision of services related to entertainment, sports or cultural events taking place on a specific date. In view of the above, consumers and quasi-consumers do not have the right to withdraw from a contract concluded off-premises or at a distance pursuant to Article 38(1)(12) of the Consumer Rights Act of 30 May 2014.
The Participant and the Registered User have the right to make a complaint. Complaints about the operation of the Sales Service, account maintenance, Ticket purchase procedure can be addressed to the Event Operator via e-mail at the following e-mail address: support@gridaly.com. In the content of the complaint, it is recommended to include: name, surname, contact details, description of the fault or complaint about the improper operation of the Ticket Sales Service, content of the request. The entity to which the complaint was addressed shall respond to the complaint on a durable medium immediately, no later than within 14 days from the day of receipt of the complaint, via the same form of contact used by the Participant and to the contact details indicated in the content of the complaint. In the absence of a response to the complaint within the aforementioned period, the complaint shall be deemed to have been acknowledged.
A Participant who is a consumer or quasi-consumer is entitled to use
out-of-court ways of dealing with complaints and claims, in particular the Participant may:
contact the local ombudsman competent for the Participant's place of residence or other consumer institutions. A search engine for consumer institutions is available at: https://www.uokik.gov.pl/pomoc.php;
make use of out-of-court redress in disputes concerning contractual obligations arising from online sales contracts or service contracts, using the EU online ODR platform, set up by the European Commission, available at: http://ec.europa.eu/consumers/odr.
To the extent not covered by the Terms and Conditions, the provisions of the Polish law shall apply if this law provides for the exclusive jurisdiction of another country.
In the case of contracts concluded with Entrepreneurs, all disputes shall be settled by the materially competent court for the Warszawa-Śródmieście district. The above provision shall not apply to cases from relations to which a natural person concluding a contract directly related to his/her business activity is a party, if it follows from the content of that contract that it does not have a professional character for him/her, in particular from the subject of his/her business activity made available on the basis of the provisions of the on the polish Central Register and Information on Business Activity.
The Terms and Conditions are made available within the functionality of the Software and also at: https://www.gridaly.com/pl/terms-and-conditions on a durable medium for downloading the content of the Terms and Conditions.
Gridaly reserves the right to change the Terms and Conditions at any time. In the event that the Terms and Conditions are changed, Gridaly will notify Users via email inbox of the changes and send the current Terms and Conditions. Notice of changes to the Terms and Conditions will be sent within 14 days before the changes take effect.
In the event of a conflict between the provisions of the Terms and Conditions and the individual contract concluded between Gridaly and the User, the provisions of that contract shall take precedence in application.
The provisions of the Terms and Conditions are effective in the moment of publication at https://www.gridaly.com/pl/terms-and-conditions.
Annex: (1) template of declaration of withdrawal.